Frequently asked questions 

 

How your support is arranged 

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Arranging support is quick and simple, once an initial care assessment has been carried out by a FeelCare care manager a care plan is produced which includes: your care needs, timings of your carer visits, interests, contacts, medication and so on. When completed and agreed by you, a suitable care team member can then be matched with your file and introduced at a convenient time. 

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How to change or cancel your care arrangements

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If at any point in time you are unhappy with the care you are receiving you can call the office team to express your concerns, make changes or cancel your care. It is your home, your care and always your choice - with 24 hours notice you can tell us what works for you.

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What your FeelCare carer can help you with 

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There are so many tasks and care needs a carer can attend to. The best thing is to call our team for an informal chat about what type of support it is you need - from household chores and cooking to personal care and medication support there's lots we can help you with.

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What about your personal security

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Every team member goes through rigorous recruitment screening before they begin work with FeelCare. You can rest assured that ID, background, references and qualifications are all thoroughly checked before a FeelCare ID card is created.

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What happens when the office is closed

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Our office phone number diverts to an on-call service answered by the FeelCare management team from 5 pm weekdays and over the weekend and holidays. 

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How can you pay for a FeelCare carer

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We will send you an invoice at the end of every month for the hours of care provided, this can be paid by your preferred payment method i.e. bank transfer or cheque.

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How FeelCare is accredited and monitored 

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If you haven’t yet heard of the Care Quality Commission, they are the independent regulator of health and social care in England. The Care Quality Commission inspect all health and social care providers and use the evidence they collect to create a report on the quality of care being provided. 

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What training does the team undergo in order to be a qualified carer 

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• We offer bespoke training to our team to reflect specific needs - 

• Understanding your role

• Positive Behaviour Support (PBS)

• Duty of care

• Equality and diversity

• Working in a person-centred way              

• Privacy and dignity

• Awareness of mental health, dementia and learning disabilities

• Safeguarding adults

• Dementia Care

• First Aid 

• Health and safety

• Handling information

• Infection prevention and control